Payment Policy

Payments Policy

In order to confirm a booking customer has to accept a quotation by making online payment to SHIPLER. Multiple payments options (Online and Cash) will be provided by SHIPLER to the customer for receiving payments. Customer has to follow the payment terms of the selected quotation. Convenience fees or charges might be applicable on some payment options.

SHIPLER can ask customers to send transaction receipts or proofs for the payments made to SHIPLER or their partners.

Payments will be considered as “received”, only after the transactions are reflected on payment gateway portals or on account statements.

Payment terms of a quotation are valid only if there is no change in the booking information provided by customer.

Quotation amount might change if there is any change in the booking information.

SHIPLER uses multiple payment gateways to receive payments from customers. Additional transaction charges (up-to 2.5%) might be applicable on some payment gateways.

Payment option can’t be changed after accepting a quotation. Customer is liable to make the entire payment according to the payment option selected initially.

If customer wants to change the payment option later, SHIPLER will charge additional convenience fees.

You need to confirm the booking at-least 3 working days before the journey date, so that we and our partner can plan your shipment, make necessary arrangements and provide you a hassle-free shifting experience.

Any delay in the payments from customer can cause delay in the shipment delivery. SHIPLER or their partners will not be responsible for this. We will also not be able to help you to get any kind of compensation from partner for any loss/damage to your shipment.

Cancellation/Refund Policy

The Shipments booked through our app/website/call centre can be cancelled on user's request and the refund shall be given as per the cancellation terms & policy:

  • 24 hours before the journey, the cancellation charge is 100% of the confirmation fee. No refund will be provided against the cancellation
  • 48 hours before the pickup date, the cancellation charge is 50% of the total booking confirmation fee of the shipment
  • Between 48 hours and 1 week before the journey the cancellation charge is 30% of the booking confirmation fee
  • 1 week before the journey there is no cancellation charge

In case of cancellation, the refund shall be generated and refunded within 15 working days of the date of cancellation.

Customer has to inform the cancellation plan within 7 days of booking confirmation date.
No refund will be given to the customer, if he requested for cancellation after 7 days of booking confirmation date.
No refund will be given if cancellation is due to change in payment terms caused by change in booking details provided by customer.

Payment for Insurance Premium is non-refundable. You are eligible to avail Insurance within next 365 days from payment date.

Rescheduling Policy

The Shipments booked through our app/website/call centre can be rescheduled on user's request for an additional fee as per the rescheduling terms & policy:

  • If a user requests rescheduling for the shipment 4 Working days prior the pickup date, there is no rescheduling charge
  • Between 2-4 working days prior the pickup date, the extra rescheduling fee is 30% of the total booking confirmation fee
  • Before 2 working days prior the pickup date, extra rescheduling fee is 50% of the total booking confirmation fee


In case of rescheduling, the rescheduling fee should be paid before the new pickup date.
Customer can reschedule the pickup date only once.

Vendor Reassigning Policy

If assigned vendor in not available to serve the customer, another vendor will be assigned to cater the job.In this case, customer can request for cancellation of the booking (refund will be generated) or he can select newly assigned vendor by accepting the payment terms of new vendor’s quotation.